Specified Commercial Transactions Act
Business Information
Store Name
Journey Collection
Business Owner
MUJIYONO
Business Registration Number (NIB)
1407260029484
Business Type
Individual Merchant (Sole Proprietor)
Business Address
Jl. Teratai No. 45
Kelurahan Klego
Kecamatan Pekalongan Timur
Pekalongan City
Central Java 51124
Indonesia
Customer Support
Customer Support Email
journeycollection034@gmail.com
Customer Support Phone
+62 823-2486-4875
Business Hours
Monday – Friday
09:00 – 17:00 (GMT+7)
Website
Products
Journey Collection is an online fashion retailer specializing in modest fashion products, including hijabs, shawls, scarves, and clothing accessories.
Our products are carefully selected to provide quality, comfort, and elegant designs for customers in Malaysia and other supported markets.
Product Prices
All product prices are clearly displayed on each product page.
Prices are shown in the applicable currency and may change without prior notice due to promotions, seasonal campaigns, exchange rate fluctuations, or pricing updates.
Payment Methods
Currently, Journey Collection accepts Cash on Delivery (COD) for eligible orders.
We are currently expanding our payment options and may introduce additional online payment methods through authorized payment service providers in the future.
Order Confirmation
After an order has been successfully placed, customers will receive an order confirmation via email or other available communication channels.
If additional verification is required, our customer support team may contact the customer before processing the order.
Order Processing
Orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
Processing time includes order verification, product preparation, quality inspection, and packaging.
Shipping
Orders are shipped after successful processing.
Estimated delivery time is approximately 5–7 business days after shipment, depending on the destination, courier service, customs clearance (if applicable), and local delivery conditions.
Shipping fees are calculated during checkout before the customer completes the purchase.
Customers will receive shipment updates whenever tracking information becomes available.
Returns & Exchanges
Customers may request a return or exchange in accordance with our Return & Exchange Policy.
Requests should be submitted as soon as possible after receiving the order.
Returned products must be unused, in their original condition, and returned with the original packaging unless the item was received damaged or defective.
Refund Policy
Refund requests will be reviewed after the returned product has been received and inspected.
Approved refunds will be processed using the original payment method whenever applicable.
Refund processing times may vary depending on the payment provider or financial institution.
Order Cancellation
Orders may be cancelled before they are processed for shipment.
Once an order has been shipped, cancellation is no longer possible.
Customers may still request a return after delivery in accordance with our Return & Exchange Policy.
Damaged, Defective or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, please contact our customer support within 7 days after receiving the order.
Customers are encouraged to provide photographs of the product and packaging to help us investigate and resolve the issue more efficiently.
Customs Duties & Taxes
International customers are responsible for any customs duties, import taxes, VAT, GST, or other local government charges imposed by the destination country.
Journey Collection is not responsible for delays caused by customs clearance procedures.
Privacy
Customer information is collected and processed solely for order fulfillment, customer support, fraud prevention, and service improvement.
Personal information is handled in accordance with our Privacy Policy.
Terms of Service
All purchases made through Journey Collection are subject to our Terms of Service, which are available on our website.
Limitation of Liability
Journey Collection shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, customs inspections, government actions, labor disputes, or other force majeure events.
Governing Law
These commercial transactions are governed by the laws of the Republic of Indonesia unless otherwise required by applicable international consumer protection laws.
Contact Information
Journey Collection
Website
Customer Support Email
journeycollection034@gmail.com
Customer Support Phone
+62 823-2486-4875
Business Hours
Monday – Friday
09:00 – 17:00 (GMT+7)